Box Office & Ticket Information
Address: 28 Chestnut Street, Portsmouth, NH 03801
Phone: (603) 436-2400
Hours: 12 noon to 6pm, Monday - Saturday, closed Sundays and all federal holidays. On performance days the Box Office remains open until 30 minutes after curtain time. For Sunday performances, the Box Office opens 2 hours before showtime. For film walk-up sales, open 30 minutes before the film.
The Music Hall Loft:
Address: 131 Congress St, Portsmouth, NH 03801
Hours: Box Office open 30 minutes before movies and 1 hour before events for will-call & walk-up sales, pre-sales only through the box office at the Historic Theater.
Visa, Mastercard, Amex, Discover cards are accepted (Discover not accepted online). Tickets may be purchased in the following manner:
- Online: Visit www.tickets.themusichall.org anytime. Online orders incur a $5/ticket nonrefundable order charge for tickets over $10 ($1/ticket $10 and under).
- By Phone: Call (603) 436-2400 during Box Office hours. Phone orders incur a $5/ticket nonrefundable order charge for tickets over $10 ($1/ticket $10 and under).
- In Person: Visit the Box Office in the lower lobby of the theater at 28 Chestnut Street. No order charges.
- By mail: Mail show details and check or credit card information info to: The Music Hall Box Office, 28 Chestnut Street, Portsmouth, NH 03801. No order charges.
There are fees. Of course no one likes paying fees, but the fees help cover the costs of operating a full Box Office. If The Music Hall used an outside ticketing agency, fees would be much higher - the industry-standard is between $10 and $17 per ticket. Not to mention that you’d be talking to someone in a call center located somewhere other than Portsmouth, New Hampshire!
Available in any denomination at the Box Office, redeemable toward any “The Music Hall Presents” event only. Gift Certificates and credits must be redeemed during Box Office hours in person, over the phone, or via mail. Gift certificates and credits cannot be redeemed online, and are not valid toward events presented by other organizations (Rental/Community Partners).
Refunds & Exchanges:
Tickets to a “The Music Hall Presents” event may be returned to the box office no later than 48 hours before the event only for a credit toward another “The Music Hall Presents” event. Within 48 hours of an event, tickets may be returned to the box office as a tax-deductible donation to The Music Hall. There are no refunds or exchanges for non-“The Music Hall Presents” events (Rental/Community Partners). If a performance is canceled or postponed, a full refund of the printed ticket price will be available through the box office (phone and internet service charges are non-refundable).
The Music Hall does not close for inclement weather, and does not give refunds or exchanges to those unable to attend an event because of weather. The Music Hall does everything in its power to remain open for all performances. If the performers are in-house, the show goes on.
The Music Hall does not offer private parking, however a drop-off area located at the corner of Chestnut St. & Porter St. provides access to the lobby. The Portsmouth Parking Garage is located on Hanover Street 2 blocks over (with additional entrances on Fleet and Ladd streets), a short walk to The Music Hall.
The Historic Theater is a multi-level facility. A staffed elevator provides direct access to the theater’s orchestra level, which also includes the concessions lobby (stairs lead to the balcony from the orchestra level). Accessible restrooms are located in the lower lobby. The Historic Theater is equipped with a small number of FM hearing assist devices available to patrons who are hard of hearing, and can be checked out at the Box Office (when available) the day of the event. The Music Hall Loft is also a multi-level facility with an elevator that leads to accessible restrooms on the lower level. Both theaters: Wheelchair seating may be available; a limited amount of accessible seating is available to patrons with disabilities and their guests. Our staff makes every effort to assist and accommodate all patrons. Please inquire when reserving seats. For specific ticket or access information, please call the Box Office at 603-436-2400. Please make special seating requests when ordering tickets.
Music Hall Box Office Makes it Easy
Today, more and more theaters are turning to corporate ticketing agencies to manage their Box Office operations off site. Bucking this national trend, The Music Hall is committed to maintaining a full service in-house box office. What does that mean for you as a patron?
First and foremost, our Box Office staff will help you select seats that are best for what you desire and provide you with information you need to know. Second, they live here in the Seacoast so they can provide directions, recommend local restaurants, hotels, places to park, and other area attractions. Third, our staff can mail your tickets at no extra charge - a great convenience since many other theaters charge for shipping tickets. Fourth, there are fees. Of course no one likes paying fees, but the fees help cover the costs of operating a full Box Office. If The Music Hall used an outside ticketing agency, fees would be much higher - you’d likely pay double. Not to mention that you’d be talking to someone in a call center located somewhere other than Portsmouth, New Hampshire!