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Careers

Front of House Supervisor

Part-Time, hourly – Portsmouth, NH


The Music Hall is seeking an individual with great customer service abilities and a passion for the arts, to fulfill a part-time Front of House (FOH) Supervisor position. The Music Hall, a performing arts center, features curated entertainment from around the world in two theaters in its downtown campus - one, a landmark 900 seat 1878 Victorian theater, the other, the intimate 124 seat Music Hall Loft. Signature series bring top authors and artists to both stages while independent films fill both screens. In addition to direct interaction with patrons, donors, and volunteers, you will work with fellow supervisors in all aspects of the FOH operation.

The Front of House Supervisor or “House Manager” (HM) is responsible for the successful operation of films and live performances on both stages.

Responsibilities:
  • Arrives before the show to prepare the theater for the event
  • Checks in volunteers and assigning duties
  • Opens concessions
  • Briefs  bartenders on the number of attendees, duration of the show, and making sure they are ready for open
  • Communicates with production and the box office to ensure that the lobby or theater doors are able to open on-time and that the show will begin when scheduled
  • Assessespatron issues and able to find equitable solutions or provide details on how the patron can come to a solution
  • Responsible for proper cash handling procedures with regards to counting in cash banks, volunteers using the registers, properly ringing in items
  • Works with artist’s or their representatives to collect and properly enter any merchandise sales

The Front of House Supervisor will also be responsible for other duties as assigned

Requirements:
  • Available to work Nights & Weekends with flexibility for day shifts 2-3 times per month
  • Strong customer service background in hospitality or retail
  • Ability to work under pressure and balance multiple requirements at once
  • Professional communication and leadership with volunteers and staff
  • Working knowledge of microsoft or google products & e-mail correspondence
  • Be at ease with spreadsheets, word processing, and presentations
  • Work well in a team
  • Be able to work under pressure
Pluses:
  • Previous Theatre/ Front of House experience
  • Bartending Experience
  • Familiarity with Digital Dining or other POS Systems
  • A.S./B.S. in Hospitality
Relationships:

Reports to: Senior Front of House Manager
Subordinate staff: bartenders, interns, volunteers
Other internal contacts: Marketing, Development, Box Office, Programming, and other Operations staff; Board of Trustees
External contacts: members of The Music Hall, and the general public

Salary/Benefits:

This hourly position starts at $12.00 based on experience.

How to Apply:

The Music Hall is an equal opportunity employer and is located the thriving and beautiful seaside town of Portsmouth, NH. Submit a cover letter and resume to The Music Hall, attention Steve Jones (.(JavaScript must be enabled to view this email address)) this position is looking to be filled with an immediate start.

 

 

 

 

 

 

 

 

Box office: (603) 436-2400     |     24-hour Film Line: (603) 436-9900     |     Business Office: (603) 433-3100