Your Full-service Ticket Information & Sales
Address: 28 Chestnut Street, Portsmouth, NH 03801
Hours: 12pm to 6pm, Monday – Saturday, closed Sundays and all federal holidays.
On performance days the B2W Box Office remains open until 30 minutes after curtain time. For Sunday performances, the B2W Box Office opens 2 hours before showtime. For film walk-up sales, open 30 minutes before the film.
The Music Hall Loft
Address: 131 Congress St, Portsmouth, NH 03801
Hours: Variable. Open 30 minutes before movies and 1 hour before events for will-call & walk-up sales, pre-sales only through the B2W Box Office at the Historic Theater.
Visa, Mastercard, American Express and Discover cards are accepted. Tickets may be purchased in the following manner:
- Online: Always on, and the most convenient way to buy tickets. Online orders incur a $5.50/item non-refundable charge for items over $13 ($1.50/item $13 and under).
- By phone: Call 603.436.2400 during regular hours. Phone orders incur a $5.50/item non-refundable charge for tickets over $13 ($1.50/item $13 and under).
- In person: Visit the B2W Box Office in the lower lobby of the theater at 28 Chestnut Street. No per item charges.
- By mail: Mail show details, seating requests, ticket delivery method (will-call, email, ship), your phone and email, and check (payable to The Music Hall) or credit card information to: B2W Box Office at The Music Hall, 28 Chestnut Street, Portsmouth, NH 03801. No per item charges.
Item fees help cover the cost of the ticketing website and operations, and are much less than most outlets. Fees apply to online and phone ordering, are not specific to an event, and are non-refundable. Of course, no one likes paying fees but the fees help cover the costs of operating a full box office. If The Music Hall used an outside ticketing agency, fees would be much higher—the industry-standard is between $10 and $17 per item. Not to mention that you’d be talking to someone in a call center located somewhere other than Portsmouth, New Hampshire!
Available at the B2W Box Office. Not valid for events presented by other organizations (Rental/Community Partners). Gift Certificates and credits must be redeemed during regular hours in person, over the phone, or via mail. Gift certificates and credits cannot be redeemed online.
REFUNDS & EXCHANGES
Tickets to events presented by The Music Hall may be returned no later than 48 hours before the event only for a credit (see above for details on redeeming credits). Within 48 hours of an event, tickets may be returned as a tax-deductible donation to The Music Hall. There are no refunds or exchanges for events presented by other organizations (Rental/Community Partners). If a performance is canceled or postponed, a credit toward a future event or a full refund of the printed ticket price will be available (phone and online fees are for ordering online and via phone and are not connected to the purchased events/films/etc and are non-refundable).
The Music Hall does not close for inclement weather and does not give refunds or exchanges to those unable to attend an event because of weather. The Music Hall does everything in its power to remain open for all performances. If the performers are in-house, the show goes on.
The Music Hall does not offer private parking. However, a drop-off area located at the corner of Chestnut St. & Porter St. provides access to the lobby. The Portsmouth Parking Garage is located on Hanover Street two blocks over (with additional entrances on Fleet and Ladd streets), a short walk to The Music Hall. The Foundry Place Parking Garage is on Foundry Place, four blocks over. Go here for more parking information.
In both theaters:
- Wheelchair seating may be available; accessible seating is available to patrons with disabilities and their guests.
- Our staff makes every effort to assist and accommodate all patrons.
- For specific ticket or access information, please call the B2W Box Office at 603.436.2400.
- Please make special seating requests when ordering tickets. Wheelchair seating can be purchased online.
The Historic Theater is a multi-level facility. The corner of Chestnut St. & Porter St. provides access to the lobby through the front doors.
- A staffed elevator provides direct access to the orchestra level, which also includes the concessions lobby. Stairs lead to the balcony from the orchestra level.
- Accessible restrooms are located in the lower lobby.
- The Historic Theater is equipped with assistive listening devices available to patrons, and these can be checked out at the B2W Box Office the day of the event.
- We have booster cushions available for children, as well as seat & back cushions for adults, which may be checked out at the box office.
The Music Hall Loft is also a multi-level facility with an elevator that leads to accessible restrooms on the lower level.
For an independent assessment of The Music Hall’s accessibility, please read Access Navigator’s conclusions.
No pets at events. No weapons or outside food and drink permitted in our buildings. Music Hall management reserves the right to refuse service.
The B2W Box Office Makes It Easy
Today, more and more theaters are turning to corporate ticketing agencies to manage their box office operations off-site. Bucking this national trend, The Music Hall is committed to maintaining a full-service in-house box office. What does that mean for you as a patron?
First and foremost, our staff will help you select seats that are best for what you desire and provide you with the information you need to know. Second, they live here in the Seacoast so they can provide directions, recommend local restaurants, hotels, places to park, and other area attractions. Third, our staff can mail your tickets at no extra charge, which is a great convenience since many other theaters charge for shipping tickets. Fourth, if The Music Hall used an outside ticketing agency, fees would be much higher and you’d likely pay double.