Join a Fantastic Team
Openings
Members Club Manager
Front of House and Volunteer Coordinator
Front of House positions
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- House Manager
- Kitchen Steward
- Bartender
- Server
- Support Staff
MEMBERS CLUB MANAGER
Full Time
Non-Exempt
Reports to: General Manager of Front of House
Salary Range: $42K-$50K (Total compensation is inclusive of base salary, bonuses and estimated 401K benefits and will be commensurate with years of experience and education.)
Application Deadline: October 31, 2023
Please submit a cover letter and resume to Jeff Kamensky at jkamensky@themusichall.org
POSITION SUMMARY
The Music Hall seeks an experienced and dynamic individual to join our team as the Members Club Manager for a new Music Hall Members Club. This role will be responsible for working directly with members of the Music Hall leadership team in developing, opening, and overseeing all aspects of the club’s front-of-house operations, ensuring exceptional customer service, member satisfaction, achievement of food and beverage budget goals, and efficient management of resources.
With an anticipated opening in early 2024, the Members Club Manager will be at the forefront of sourcing and building distinct, premium menus, configuring the POS system, and assisting with building and training a team of bartenders and servers to ensure a successful launch of this new space. Additionally, this role will serve as the primary club bartender where they will build strong connections and lasting relationships with Music Hall members and donors at pre and post-show gatherings and non-show related nights.
The ideal candidate possesses strong management and organization skills, excellent interpersonal abilities, and a passion for creating an unparalleled customer service experience for all of The Music Hall’s dedicated members and sponsors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Operations Management:
- Provide dedicated day-to-day presence and management to the Members Club, including oversight of part-time front-of-house staff and volunteers, fostering a positive work environment, and promoting teamwork with all Music Hall departments.
- Connecting to the strategic vision for the space, develop and implement operational policies, procedures, and standards to ensure superior quality of experiences and food and beverage services.
- Develop and manage relationships with local restaurants/food purveyors for show night menu offerings to include specialty prepared food items with pricing set according to budgetary goals.
- Oversee all other aspects of club operations, including the use of IT systems for member verification, pre-show online ordering, inventory management, and sales reporting.
- Coordinate with designated colleagues for seamless execution of special events, rentals, and other uses of the space.
- Assist with managing the club’s annual concessions budget and monitoring expenses and revenue to ensure financial objectives are met.
- Assist with the recruitment, selection, onboarding, and training process for part-time employees, ensuring a talented workforce that focuses on exemplary customer service.
- Develop and implement continuous training opportunities to enhance staff skills, product knowledge, and service excellence.
- Member Relations:
- Being the “face” of the Members Club by serving, building, and maintaining strong relationships with Music Hall members and donors, while understanding their needs, preferences, and expectations.
- Ensure excellent customer service by proactively serving and engaging with members, addressing concerns, and resolving issues promptly and effectively.
- Develop and implement strategies to enhance member satisfaction and loyalty, continuously seeking opportunities to exceed expectations and adapting food & beverage selections accordingly.
- Collaborate with the development department to plan and execute member/sponsor cultivation, stewardship, events, and special promotions that align with member interests and preferences.
MINIMUM QUALIFICATIONS
- Proven experience (5+ years) in a management role within the hospitality industry, preferably in a members club or luxury resort setting.
- Proven experience (5+ years) in an exclusive bartending role, preferably in a members club or luxury resort setting.
- Strong organizational and project management skills, with the ability to multitask and prioritize tasks in a fast-paced environment. Ability to define and communicate tasks and roles clearly.
- Exceptional interpersonal and communication abilities, focusing on building and maintaining relationships with members, donors, staff, and vendors.
- Comprehensive knowledge of club operations, including food and beverage and event management.
- ServeSafe and T.E.A.M. Certifications are required.
- Experienced proficiency in Google Suite, POS Systems (Toast), CRM databases (Salesforce/Patron Manager preferred), and project management software tools like Asana.
- Ability to regularly work evenings and weekends, as required by the club’s hours of operations and Music Hall programming schedule.
BENEFITS & COMPENSATION
- Salary range: $42,000 – $45,000
- Opportunity for overtime hours, bonuses, and tip sharing
- Health care package: health and dental
- Cell phone reimbursement
- 24 days of accrued earned time
- Plus: 401K program with discretionary match and annual bonus (contingent on the organization exceeding its annual goals)
Join our team as the Members Club Manager and be part of an exceptional team that values excellence, service, and a commitment to providing an unrivaled experience for our dedicated members.
HOW TO APPLY
The Music Hall offers a competitive salary and benefits package, a dynamic and collaborative work environment, and the opportunity to be part of a renowned arts organization that hosts exciting live events. We would love to hear from you if you are passionate about music and have the skills and experience to excel in this role. Apply today to join our team as a Members Club Manager at The Music Hall!
Please email a cover letter and resume to: Jeff Kamensky at jkamensky@themusichall.org with the subject “Members Club Manager.” No calls or walk-ins, please.
The Music Hall is an equal-opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. For individuals with disabilities who would like to request an accommodation, we encourage you to email jkamensky@themusichall.org.
FRONT OF HOUSE AND VOLUNTEER COORDINATOR
Full Time
Non-Exempt
Reports to: General Manager Front of House
Salary Range: $42K-$50K (Total compensation is inclusive of base salary, bonuses and estimated 401K benefits and will be commensurate with years of experience and education.)
Application Deadline: September 15, 2023
Please submit a cover letter and resume to Jeff Kamensky at jkamensky@themusichall.org
POSITION SUMMARY
The Music Hall, a vibrant and active arts and culture nonprofit performing arts organization, seeks an energetic, personable, and exceptionally organized individual to join the Front of House department as The Front of House and Volunteer Coordinator.
Under the management of the General Manager of Front of House, this role serves on a team with other front of house professionals who ensure the smooth operation of all patron-facing logistics in order to achieve a first-class patron experience for all. Primarily, this role also serves as the main contact, communicator, and relationship steward of The Music Hall’s dedicated volunteer program.
The ideal candidate for this position is a self-starter that will play a pivotal role in ensuring that all Music Hall volunteers feel valued, supported, and equipped to serve in their roles, while helping to make a significant contribution to our theater’s operations and success. This role is also responsible for recruiting, training, and scheduling volunteers while also empowering the volunteer base to embrace the organization’s forward growing direction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
FRONT OF HOUSE
- Ensure the safety of patrons, volunteers, and staff by implementing training, compliance, and enforcement of safety and emergency standards and protocols.
- Provide extraordinary customer service both in-person and through written and verbal correspondences with internal and external contacts.
- In collaboration with the Assistant General Manager of Front of House, assist with managing part-time front of house staff and volunteers at live events including all pre and post event duties and food & beverage operations.
- Assist in the management and maintaining of bank bags for all concessions and bars including counting money and end-of-event deposits and staff tips. Also assist in the sales and payout of artist merchandise as requested.
- Manage the maintenance and cleanliness of the concession areas while complying with guidelines provided by the City of Portsmouth and State of NH Health Inspectors. Reports any malfunctions and safety concerns in both venues to the Facilities Department.
- Participate in dialogue with the Programming, Development, Front of House, Production, Facilities, and Box Office departments as necessary with the planning and execution of upcoming events.
- Attend ongoing mandatory Music Hall training and any additional training sessions through NH State Liquor Commission including TEAM certification.
VOLUNTEERS
- Recruitment:
- Develop and implement effective volunteer recruitment strategies.
- Collaborate with different departments to identify volunteer needs.
- Training:
- Organize and conduct volunteer orientations and training sessions.
- Creates and updates training materials.
- Operational Duties:
- Schedule and assign volunteers as needed to needed positions and events based on individual volunteer strengths and to align with the organization’s needs and goals.
- Manages volunteer management platform system and troubleshooting while maintaining an up-to-date database of volunteer details, schedules, and hours.
- Regularly evaluate the effectiveness of the volunteer program and make recommendations for improvements.
- Relations & Support:
- Act as the main point of contact for all volunteer inquiries, feedback, and concerns.
- Facilitate weekly and day-to-day communications to volunteers through email and volunteer management platform.
- Ensure volunteers feel appreciated through recognition events, communications, and other means.
- Address and resolve any conflicts or issues among volunteers.
- Coordinates the annual Volunteer Appreciation and State of the Theater event(s) to ensure key members of the leadership and staff are also present.
QUALIFICATIONS
The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required for this position:
- Education Level: Post-secondary education – diploma or certificate
- Experience in Years: 3+ in hospitality industry or retail/restaurant management
- Required Certifications/ Licenses:
- CPR Certification
- TEAM trained
- Specific Skill Requirements:
- Excellent written, verbal, and cross-departmental communications skills
- Excellent interpersonal skills, even temperament, ability to supervise effectively
- Good aptitude for problem solving
- Specific Technical Skill Requirements:
- Demonstrated proficiency in the use of Microsoft Office suite and Google Suite
- Experience with volunteer-based management platform systems
- Front and Back end familiarity with POS systems (preferably Toast)
- Cash Handling and reconciliation responsibilities with making deposits.
- Utilizing Email Marketing Platforms for Volunteer Communications
- Ability to adapt and learn new technology systems as needed
- Hours vary, with regular availability required for evening and weekend events interspersed with regular on-site daytime office hours (25% office, 75% show.) Must be available for special events and mandatory staff training as scheduled. Certain holiday shifts may be required.
- Physical abilities: Longer periods of lifting and carrying of up to 50lbs (Beverage cases, etc.), pushing carts, carrying tables and venue set up and clean-up details.
OTHER DESIRED QUALIFICATIONS
- Passion for nonprofit arts and cultural institutions
- Experience in a live event, ticketing-based environment
- Ability to maintain a positive attitude in a fast-paced, constantly changing environment
- An innate desire to constantly improve on a professional development level while bringing new ideas and approaches to the table
- A sense of humor
The company reserves the right to change or modify the employee’s job description, whether orally or in writing, at any time during the employment relationship.
RELATIONSHIPS
Reports to: General Manager Front of House
BENEFITS & COMPENSATION
- Total Compensation: $42K-$50K (Total compensation is inclusive of base salary, bonuses and estimated 401K benefits and will be commensurate with years of experience and education.)
- Plus:
- Health care and dental package
- Cell phone reimbursement
- 24 days of accrued earned time
- Comped tickets to select shows
HOW TO APPLY
The Music Hall is an equal-opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. For individuals with disabilities who would like to request an accommodation, we encourage you to email Jeff Kamensky at jkamensky@themusichall.org.
Front of House positions
Part-time, no-exempt: flexibility with scheduling
Applications: accepted on a rolling basis
Please send a resume to: Kevin Walsh at kwalsh@themusichall.org.
The Music Hall welcomes all applicants of varying skill levels and experience to join our amazing team of talented and passionate Front of House professionals.
We are seeking dynamic can-doers of all backgrounds and experience in various positions, including Bartenders, Cocktail Servers, Support Staff, Kitchen Stewards, and House Managers to help produce the best entertainment experience possible for our patrons in both our Historic Theater and Music Hall Lounge location.
Please send resumes to kwalsh@themusichall.org.
HOUSE MANAGER
The House manager is responsible for the day-to-day operations of the venue, including the dining room, kitchen, and bar areas.
Responsibilities include but are not limited to: supervising the staff, overseeing the preparation of food and drinks, ensuring that the dining room/kitchen/bar are clean and well-stocked following every show and end-of-day closeout procedures, as well as supervising safety of all patrons, volunteers, and staff.
KITCHEN STEWARD
Attends to the detail and presentation of each prepared food order. Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals.
Key responsibilities include but are not limited to light prep and set up, maintaining a clean and organized workspace, fostering great sanitation practices, reporting low-stock items, and cleaning up and breaking down of workspace.
BARTENDER
Bartenders work directly with customers and other staff members by mixing and serving drink orders.
Key responsibilities include but are not limited to general set-up and bar prep; maintaining a clean and organized workspace; fulfilling service tickets quickly, efficiently, and QUIETLY; cash handling and processing payments; restocking; clean-up and breakdown of workspace.
SERVER
Servers ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time. Server responsibilities include but are not limited to attending to patrons before, during, and after the show by helping them place, receive, and pay for their orders. Other duties include: general set-up, garnishing drinks, running items from service areas to patrons, and providing exceptional customer service.
SUPPORT STAFF
The support staff role is important to running a smooth operation and is a perfect entry-level position for someone looking to enter the service industry. Responsibilities include but are not limited to: Expediting and running items from service areas to patrons, bussing tables of empty glasses/plates, cleaning, polishing, refilling ice, and restocking.
MINIMUM QUALIFICATIONS
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- Providing excellent customer service and helping to ensure that patrons and members have amazing experiences.
- Experience with POS systems is a plus but not required.
- Bartenders and Servers must be T.E.A.M. training certified.
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RELATIONSHIPS
Reports to: Assistant General Manager of Front of House & Facilities and House Manager on duty.
HOW TO APPLY
Please send a resume to: Kevin Walsh at kwalsh@themusichall.org.
The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email kwalsh@themusichall.org.
ABOUT THE MUSIC HALL
In 1878, The Music Hall opened its doors as a Vaudeville theater, bringing a fresh cultural vibrancy to the city of Portsmouth. Fast forward 140 years and The Music Hall—with a second theater, the newly renovated Lounge—has been pivotal in a revitalization of downtown into one of the most robust arts destinations in New England. We are a vibrant cultural and community hub, hosting over 130,000 patrons every year.
Our Vision
To enrich, entertain, and inspire all through world-renowned and community-based programming in our beloved gathering spaces.
Our Mission
The Music Hall invigorates audiences, nurtures healthy communities, and drives economic vitality in the region, stewarding our Historic Theater and delivering high-quality entertainment, lifelong learning, and shared experiences in our venues.