Join a Fantastic Team

Photo credit: Raya on Assignment

Openings

Part-time Custodian
Director of Marketing & Communications
Front of House positions

    • House Manager
    • Kitchen Steward
    • Bartender
    • Server
    • Support Staff

Part-time Custodian

Part-time: 15-20 hours a week, flexibility with scheduling, $18 per hour
Applications: due April 27, 2023
Please send a resume to: Jeff Kamensky at jkamensky@themusichall.org

POSITION SUMMARY

This position works with the lead/head custodian ensures that all facilities are safe, clean, and accessible for staff, volunteers, artists, and patrons by completing duties such as cleaning, minor repairs, and building security so both venues are in a suitable condition to work and conduct business in and support the current programming calendar and needs.

Please send resumes to Jeff Kamensky at jkamensky@themusichall.org

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensures that all of the facilities are properly clean and maintained according to company policy and procedures.
    • Performs general, routine custodial duties, including dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies.
    • Performs routine maintenance of custodial equipment and supplies.
      • Ensures proper care in the use and maintenance of equipment and supplies
    • Empties trash receptacles dispose of trash into compactors and/or dumpsters, and bags trash for proper disposal.
    • May assist or perform snow removal activities and minor maintenance, such as replacing light bulbs, adjusting furniture, or other similar activities.
    • Works with lead/head custodial staff to complete duties
    • Ensures that the waste management and recycling for both venues including weekly City of Portsmouth trash pick-up are completed
  • Maintains the upkeep and minor maintenance of The Music Hall venues, its equipment, and supplies to meet health and organizational safety standards as outlined by the City of Portsmouth Fire Department.
    • Report needs and concerns to appropriate staff, which may include submitting or recommending work orders and checking supplies levels
    • Assists with Managing facilities vendors when they have been scheduled in the buildings
    • Updates and reports finding from the vendors to the General Manager of the Front of House and Facilities.
    • Work with the lead/head custodian to inventory and maintain facilities stock levels

QUALIFICATIONS

The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required for this position:

  • Work Schedule: Based on programming schedule
  • Physical abilities:
          • 20% Lifting
          • 20% Reaching
          • 20% Bending
          • 20% Pushing/Pulling
          • 20% Walking Up/Down Stairs

     

In addition to the roles and responsibilities outlined in this job description, employees of The Music Hall are expected to positively contribute to a healthy organizational culture by integrating The Music Hall’s core values into their behaviors and skill sets.

Additional Responsibilities: In most cases, staff members will be responsible for other duties as assigned, including but not limited to, attendance at live events and presence at engagements and special events outside of normal working hours.

Supervisors, managers, and general managers who become aware of discriminating or harassing conduct and/or a complaint of discrimination or harassment must report the conduct and/or complaint immediately to the Chief of Staff.

Company reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Company may require an employee to perform duties outside his/her normal description.

Reports to: General Manager of the Front of House and Facilities

HOW TO APPLY 

Please send a resume to:  Jeff Kamensky at jkamensky@themusichall.org

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email wlovell@themusichall.org.

DIRECTOR OF MARKETING & COMMUNICATIONS

Full-time, salaried, exempt position
Application Deadline: March 1, 2023

Please email a cover letter, professional writing samples, and resume to Ilysse Sirmaian at isirmaian@themusichall.org with the subject Director of Marketing & Communications. 

POSITION SUMMARY

The Music Hall, a nonprofit performing arts organization in seaside Portsmouth, NH, seeks a highly motivated, analytical, strategic, tech-savvy, and creative leader with a demonstrated track record for the Director of Marketing & Communications position. The ideal candidate will have experience in reaching diverse populations and communities with market segmentation strategies, utilizing data-driven and innovative approaches in a fast-paced environment. This position will lead the strategy, implementation, and evaluation of all direct sales, brand promotion, and institutional communications for The Music Hall. 

This position will be instrumental in the execution of the plan’s major initiatives, including developing a marketing campaign to further promote The Music Hall’s comprehensive array of programming to attract new, more diverse and engaged audiences to The Music Hall’s venues while achieving revenue and attendance targets. 

The Director of Marketing & Communications reports directly to the Executive Director and supervises the Marketing department on all internal and external marketing and communications for the organization. As part of the leadership team, this position actively participates and collaborates on day-to-day theater operations, goal setting, and strategic planning while considering The Music Hall’s mission, vision, and core values. The position will also work closely with other departments, including Institutional Advancement, Ticket & Member Services, Data Services, Finance, Information Technology, and Operations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

EVENT MARKETING

          • Communicates with the programming department to understand ticket sale goals by show/series. Collaborates with the programming department on target audience(s) and executes effective segmented marketing strategies.
          • Develops and implements marketing plans to maximize attendance and is responsible for achieving ticket sale goals.
          • Monitors ticket sales reports and adjusts advertising strategies accordingly per event. 
          • Develops and manages marketing strategies to maximize collaborations with artist marketing teams and other key relationships such as media partners, sponsors, underwriters, and community partners.
          • Identifies, evaluates, and implements the use of existing or new digital marketing tools to up-sell similar shows/events, including increasing first-time ticket buyers and repeat customers.
          • Develops timely wrap-up reports for management and the Board of Trustees on individual series campaigns while analyzing future opportunities and challenges based on comprehensive analysis. 

GENERAL MARKETING

          • Inspires a results-driven environment by establishing annual goals/benchmarks, sharing research and results, ticket sale and marketing expense projections, and other marketing updates with the marketing team, staff, leadership team, and Board of Trustees as required. Establishes and regularly communicates standardized reporting metrics to provide business intelligence regarding progress to goals, direct response rates, ticket buying, and website data analytics.
          • Manages website, and all communications and messaging, including but not limited to targeted email marketing, video production, and social media, while developing and managing the fiscal year budget. 
          • Conducts and analyzes audience market research to understand demographic and psychographic profiles and hone tactics for increasing audience size and market footprint. Devise and implement audience engagement plans based on quantitative and qualitative research, evolving market trends, and contemporary outreach strategies. 
          • Fully utilizes the Customer Relationship Management system (Patron Manager), ensuring data integrity with segmented marketing campaigns and supporting appropriate data hygiene and records management.
          • Leads the organization in establishing audience satisfaction benchmarks and a system for continuous feedback from audience members and patrons to support a first-class experience that spans all audience touchpoints.
          • Utilizes and manages outside consultants and vendors as needed for press strategies, design, web, printing, signage, photography, and video production.
          • Supports other marketing and communication efforts across the organization, including group sales, community outreach, concessions, rentals, and community partnership needs.
          • Acts as staff liaison for the ad-hoc led marketing task force or other related Board of Trustees work groups, including sending meeting reminders, preparing meeting agendas, and capturing minutes.

INSTITUTIONAL ADVANCEMENT (IA) MARKETING

          • Collaborates with the Director of Institutional Advancement to articulate and elevate the identity of The Music Hall to better attract partners, donors, and patrons.
          • Establishes a clear vision for expressing The Music Hall’s nonprofit mission, vision, values, impact, and brand positioning in all IA communications and platforms.
          • Guides and creates compelling, nonprofit brand-focused messaging and campaigns about the organization’s work and its work with core partners and donors. 
          • Creates, implements, manages, and communicates strategies and timelines for marketing, public relations, publicity, design/media development, media buying, and content marketing, establishing messaging and design themes for annual and major comprehensive campaigns.

PUBLIC RELATIONS

          • With direction from the Executive Director, serve as the public relations spokesperson, guiding all media relations, including writing and approving press releases, overseeing crisis management, providing timely responses to media requests, and generating consistent local, regional, and national media interest.
          • Establishes and cultivates collaborative relationships with industry leaders, board members, media, government and city officials, key business partners, promotional partners, performing arts organizations, and community leaders.

MINIMUM QUALIFICATIONS

          • Education level: Bachelor’s Degree; Master’s Preferred
          • A minimum of 7 years of leadership experience in managing teams for marketing, advertising, public relations, social media, direct mail, and events marketing in performing arts marketing & communications with demonstrated effectiveness and proven record of achieving targeted goal results.
          • Proven ability to interpret statistical data that advances decision-making is required.
          • Exceptional written, verbal, and presentational communication skills.
          • Ability to read, understand, develop, and adhere to program/department budgets, as well as profit and loss reports, and ability to create and track project-specific budgets.
          • Highly experienced in the use of Google Analytics or other website tools to measure website traffic and analyze customer purchase paths.
          • Specific skills: Relationship management, strategic planning, organizational skills and ability to manage multiple projects in a fast-paced, deadline-oriented environment.
          • Willingness and availability to work within varying time schedules to accommodate live events across morning, evening, and weekend hours including regular attendance at Music Hall events and shows.
          • Ability to maintain a high level of confidentiality and attention to detail.
          • Proficient in Google Suite applications and project management software tools.
          • Deep experience in using CRM databases and integration of systems.
          • High level of comfort with email marketing, web, and social media technologies and other relevant software (Emma, Wordpress, Adobe Creative Suite)
          • On-site position in Portsmouth, NH office.

OTHER DESIRED QUALIFICATIONS

          • Passion for nonprofit arts and cultural institutions.
          • An innate desire to constantly improve on a professional development level while bringing new ideas and approaches to the table.
          • Familiarity with Salesforce/Patron Manager.
          • Experience in a live event, ticketing-based environment.

References may be requested. 

RELATIONSHIPS

Reports to: Executive Director

BENEFITS & COMPENSATION

          • Total Compensation: $85-120K (Total compensation is inclusive of base salary, bonuses and estimated 401K benefits)
          • Plus: 
            • Health care and dental package
            • Cell phone reimbursement
            • 24 days of accrued earned time 
            • Free downtown parking
            • Comped tickets to select shows

HOW TO APPLY 

Please email a cover letter, professional writing samples, and resume to Ilysse Sirmaian at isirmaian@themusichall.org with the subject Director of Marketing & Communications. 

The Music Hall is an equal-opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. For individuals with disabilities who would like to request an accommodation, we encourage you to email Ilysse Sirmaian. 

Front of House positions

Part-time, no-exempt: flexibility with scheduling
Applications: accepted on a rolling basis
Please send a resume to: Kevin Walsh at kwalsh@themusichall.org.

The Music Hall welcomes all applicants of varying skill levels and experience to join our amazing team of talented and passionate Front of House professionals. 

We are seeking dynamic can-doers of all backgrounds and experience in various positions, including Bartenders, Cocktail Servers, Support Staff, Kitchen Stewards, and House Managers to help produce the best entertainment experience possible for our patrons in both our Historic Theater and Music Hall Lounge location. 

Please send resumes to kwalsh@themusichall.org. 

HOUSE MANAGER

The House manager is responsible for the day-to-day operations of the venue, including the dining room, kitchen, and bar areas.

Responsibilities include but are not limited to: supervising the staff, overseeing the preparation of food and drinks, ensuring that the dining room/kitchen/bar are clean and well-stocked following every show and end-of-day closeout procedures, as well as supervising safety of all patrons, volunteers, and staff.

KITCHEN STEWARD

Attends to the detail and presentation of each prepared food order. Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals. 

Key responsibilities include but are not limited to light prep and set up, maintaining a clean and organized workspace, fostering great sanitation practices, reporting low-stock items, and cleaning up and breaking down of workspace. 

BARTENDER 

Bartenders work directly with customers and other staff members by mixing and serving drink orders. 

Key responsibilities include but are not limited to general set-up and bar prep; maintaining a clean and organized workspace; fulfilling service tickets quickly, efficiently, and QUIETLY; cash handling and processing payments; restocking; clean-up and breakdown of workspace.

SERVER

Servers ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time. Server responsibilities include but are not limited to attending to patrons before, during, and after the show by helping them place, receive, and pay for their orders. Other duties include: general set-up, garnishing drinks, running items from service areas to patrons, and providing exceptional customer service.  

SUPPORT STAFF

The support staff role is important to running a smooth operation and is a perfect entry-level position for someone looking to enter the service industry. Responsibilities include but are not limited to: Expediting and running items from service areas to patrons, bussing tables of empty glasses/plates, cleaning, polishing, refilling ice, and restocking.  

MINIMUM QUALIFICATIONS

              • Providing excellent customer service and helping to ensure that patrons and members have amazing experiences. 
              • Experience with POS systems is a plus but not required.
              • Bartenders and Servers must be T.E.A.M. training certified.

RELATIONSHIPS

Reports to: Assistant General Manager of Front of House & Facilities and House Manager on duty.

HOW TO APPLY 

Please send a resume to: Kevin Walsh at kwalsh@themusichall.org. 

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email kwalsh@themusichall.org.

ABOUT THE MUSIC HALL

In 1878, The Music Hall opened its doors as a Vaudeville theater, bringing a fresh cultural vibrancy to the city of Portsmouth. Fast forward 140 years and The Music Hall—with a second theater, the newly renovated Lounge—has been pivotal in a revitalization of downtown into one of the most robust arts destinations in New England. We are a vibrant cultural and community hub, hosting over 130,000 patrons every year.

Our Vision

To enrich, entertain, and inspire all through world-renowned and community-based programming in our beloved gathering spaces.

Our Mission

The Music Hall invigorates audiences, nurtures healthy communities, and drives economic vitality in the region, stewarding our Historic Theater and delivering high-quality entertainment, lifelong learning, and shared experiences in our venues.