Join a Fantastic Team
- House Manager
- Kitchen Steward
- Support Staff
Full-time, salaried, exempt position: 40 hours
Application Deadline: December 15, 2022
Supervisor: Director of Institutional Advancement
Salary Range: $52,000- $60,000
Please submit a cover letter, resume, and writing sample to Ilysse Sirmaian at firstname.lastname@example.org.
As a member of The Music Hall’s Development Department, the Development Manager plays a critical role in increasing individual donor support and managing the day-to-day operations of all individual giving to support membership, annual fund, special event fundraising events, and donor stewardship. The Development Manager will manage all aspects of The Music Hall’s premier donor group, the Director’s Club, which comprises 275 member households. They are responsible for overseeing the solicitation of all membership renewals and annual fund appeals to reach annual budgeted goals. These efforts include May Membership Month, campaign-related events, and member-only cultivation and stewardship events and activities. The Development Manager reports to the Director of Institutional Advancement and provides direct support for all individual giving initiatives. Willingness and ability to work within rigorous and demanding time schedules, across morning, evening, and weekend hours, including regular attendance at Music Hall events and shows, is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under direction of the Director of Institutional Advancement, the Development Manager will implement and evaluate a comprehensive, multi-year plan to increase Director’s Club membership, expand annual fund and support of The Music Hall, through broad-based communications via direct mail, email, in-person meetings, and at events. Development Manager will serve as lead staff member in Board Committee communications specifically related to individual donor cultivation assignments and will work to ensure that donors and prospects are integrated into annual giving/membership strategies and programs effectively. The Development Manager will execute and manage an annual Member/Donor communications and events calendar and represent The Music Hall in the theater, in the community, and at donor events.
Solicitations Program Management
- Manage Director-level donor pipeline of 75 members/donors in an effort to move their membership levels to Backer level or beyond. Pipeline management includes 5 donor visits a month.
- Manage donor pipelines to ensure donor visits, cultivation, and stewardship goals are being met each month by Director of Institutional Advancement, Executive Director, and Board of Directors.
- In collaboration with the Marketing Department, manage print and digital marketing needs including schedule and distribution for all development-related appeals, direct mail, email, and other digital campaigns. This includes strategies to supplement annual fund and membership campaign efforts to increase participation and per-donor revenue.
- Manage database and oversee gift administration with Ticket & Member Services Manager for proper data entry and timely recognition, with a keen eye to data integrity.
- Oversee and work with the Finance Department to ensure smooth and accurate gift processes and communication with the team including monthly reconciliations.
- Implement, test, and evaluate new strategies to increase donor retention, upgrades, and acquisition, and develop key performance indicators to ensure all goals are reached.
Cultivation, Stewardship, and Concierge
- Serve as Development Committee Board liaison, working with Committee chair and Director of Institutional Advancement to establish monthly agendas, reports, and minutes.
- Manage TMH Concierge program to ensure premium level customer service for all Founders, Stakeholders, Series and Season sponsors, and Board of Directors in regards to subscriptions, ticket purchases, returns, and show experience, providing the highest level of patron satisfaction.
- Work in collaboration with Special Events Coordinator to provide successful donor and member events each year, including management of pre-show receptions, meet and greets, post-show receptions, in-house cultivation, and stewardship events.
- Work with the General Manager of Front of House & Facilities and Ticket & Member Services Manager to guarantee the best front of house experience for all members at Music Hall productions.
- Set, manage, and meet aggressive targets for annual gifts including acquisition, annual gift upgrades, and develop an effective pipeline to the major and planned gifts program.
- Develop cultivation strategies for ticket buyers and members at the $50-$499 level to increase their support over time.
- Track and document cultivation and stewardship activities in the PatronManager database and other donor tracking tools.
- Bachelor’s Degree and demonstrated fundraising experience with a focus on individual donors
- Extensive experience with donor database management, knowledge of Patron Manager highly desired
- High level of proficiency with Google suite and knowledge of search functions for donor research purposes
- Demonstrated ability to successfully execute annual giving and membership campaigns, special events, and direct and personal solicitation
- Excellent communication skills, including written communications, with the ability to connect to a variety of audiences
- Passion for nonprofit arts and cultural institutions
- Ability to maintain a high level of confidentiality, strong organizational skills, and attention to detail
- Superior interpersonal skills, engaging professionally with volunteers, colleagues, and donors
- Available to work weeknights and weekends
- Respect for confidentiality of donor information and a strong sense for donor ethics
- Strong work ethic, professional manner, and appearance in representing The Music Hall
- Outstanding project management skills with careful attention to detail and can manage multiple projects simultaneously
- Committed to the organization’s mission and values
- On-site position in Portsmouth, NH office
Company reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. The Music Hall may require an employee to perform duties outside of their job description.
- Salary range: $52,000 – $60,000
- Health care package: health and dental
- Cell phone reimbursement
- 24 days of accrued earned time
- Plus: 401K program with discretionary match and annual bonus (contingent on organization exceeding its annual goals)
HOW TO APPLY
Please email a cover letter, professional writing samples, and resume to: Ilysse Sirmaian at email@example.com with the subject Development Manager. No calls or walk-ins, please.
The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. For individuals with disabilities who would like to request an accommodation, we encourage you to email Ilysse Sirmaian.
Front of House positions
Part-time, no-exempt: flexibility with scheduling
Applications: accepted on a rolling basis
Please send a resume to: Kevin Walsh at firstname.lastname@example.org.
The Music Hall welcomes all applicants of varying skill levels and experience to join our amazing team of talented and passionate Front of House professionals.
We are seeking dynamic can-doers of all backgrounds and experience in various positions, including Bartenders, Cocktail Servers, Support Staff, Kitchen Stewards, and House Managers to help produce the best entertainment experience possible for our patrons in both our Historic Theater and Music Hall Lounge location.
Please send resumes to email@example.com.
The House manager is responsible for the day-to-day operations of the venue, including the dining room, kitchen, and bar areas.
Responsibilities include but are not limited to: supervising the staff, overseeing the preparation of food and drinks, ensuring that the dining room/kitchen/bar are clean and well-stocked following every show and end-of-day closeout procedures, as well as supervising safety of all patrons, volunteers, and staff.
Attends to the detail and presentation of each prepared food order. Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals.
Key responsibilities include but are not limited to light prep and set up, maintaining a clean and organized workspace, fostering great sanitation practices, reporting low-stock items, and cleaning up and breaking down of workspace.
Bartenders work directly with customers and other staff members by mixing and serving drink orders.
Key responsibilities include but are not limited to general set-up and bar prep; maintaining a clean and organized workspace; fulfilling service tickets quickly, efficiently, and QUIETLY; cash handling and processing payments; restocking; clean-up and breakdown of workspace.
Servers ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time. Server responsibilities include but are not limited to attending to patrons before, during, and after the show by helping them place, receive, and pay for their orders. Other duties include: general set-up, garnishing drinks, running items from service areas to patrons, and providing exceptional customer service.
The support staff role is important to running a smooth operation and is a perfect entry-level position for someone looking to enter the service industry. Responsibilities include but are not limited to: Expediting and running items from service areas to patrons, bussing tables of empty glasses/plates, cleaning, polishing, refilling ice, and restocking.
- Providing excellent customer service and helping to ensure that patrons and members have amazing experiences.
- Experience with POS systems is a plus but not required.
Reports to: Assistant General Manager of Front of House & Facilities and House Manager on duty.
HOW TO APPLY
Please send a resume to: Kevin Walsh at firstname.lastname@example.org.
The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email email@example.com.
ABOUT THE MUSIC HALL
In 1878, The Music Hall opened its doors as a Vaudeville theater, bringing a fresh cultural vibrancy to the city of Portsmouth. Fast forward 140 years and The Music Hall—with a second theater, the newly renovated Lounge—has been pivotal in a revitalization of downtown into one of the most robust arts destinations in New England. We are a vibrant cultural and community hub, hosting over 130,000 patrons every year.
To enrich, entertain, and inspire all through world-renowned and community-based programming in our beloved gathering spaces.
The purposes of the Corporation shall include but are not limited to the following: (a) to maintain one or more theaters with the primary purpose of providing quality theatre, music, dance, opera, cinema, literary discussions, and other appropriate performing arts; and (b) to establish and maintain artistic, student, and community-based programs or series that strengthen the communities that the Corporation serves.