Join a Fantastic Team

Photo credit: Raya on Assignment

Openings

Technology & Audio Video Technician
Patron Services Coordinator
Front of House positions

    • House Manager
    • Kitchen Steward
    • Bartender
    • Server
    • Support Staff

Technology & Audio Video Technician

Full Time: Exempt
Reports to Director of Production & Facilities
Direct Reports: N/A

POSITION SUMMARY

As The Music Hall continues to modernize and improve its information technology and audio-visual offerings, the Technology & Audio Video Technician, a brand new role for The Music Hall, will play a vital role in monitoring, operating, coordinating, and training others to achieve top-notch IT services as well as create production-based audio video offerings to enhance the patron experience further. 

The Technology & Audio Video Technician role has proven areas of expertise in two technology-based areas: information technology support systems for the organization and knowledge in capturing audio and video of select performances and events at both of The Music Hall’s venues. 

With The Music Hall’s new venue, The Members Club, coming online in Spring 2024, the Technology & Audio Video Technician will be at the forefront of producing and video capturing live events onstage to be transmitted into the new club space.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

AUDIO & VISUAL – 75%
  1. As a production-based technician, this role takes the lead in:
    1. Maintaining, repairing, servicing, and installing basic video production equipment.
    2. Regularly attends live events to supervise, manage, and troubleshoot close capture video and recording systems from events on The Music Hall’s Historic Theater and Lounge stages to the Members Club displays. 
    3. Coordinate all A/V technology systems in the Members Club and Lounge, including monitors, speakers, networking gear, and displays. 
    4. Downloading, archiving, and distributing audio-video footage to be shared with appropriate departments.
  2. Is the lead point person for preparing and executing AV for internal and external meeting and conference presentation needs for events including but not limited to staff meetings, board and committee meetings, and rental events.
  3. Coordinates, develops, and implements standard operating procedures, protocols, and necessary training for A/V equipment use, maintenance, and troubleshooting.
INFORMATION TECHNOLOGY – 25%
  1. Assists the Director of Production & Facilities with coordinating and providing technical and desktop support in the use of personal and enterprise systems for the organization:
    1. Computer hardware and software
    2. Network systems
    3. Conference A/V equipment 
    4. Live streaming technology and equipment
    5. Other technology as needed
  2. Participates and assists in developing and tracking the organization’s IT budget.
  3. Serves as a technical resource for the organization by troubleshooting and implementing corrective action procedures and/or escalating to other technical resources as appropriate, serving as a technical resource for the organization.
  4. Collaborates and supervises outsourced IT vendors to determine organizational needs, upgrades, and troubleshooting.
  5. Coordinates, develops, and implements standard operating procedures, protocols, and necessary training for IT-related services and equipment use.
  6. Coordinates hardware and equipment inventory and informs on any necessary system or equipment upgrades.

QUALIFICATIONS

The requirements listed below represent the education, experience, knowledge, skill, and/or abilities required for this position:

  • 3-5 years of proven experience in a related field with AV systems and computer applications.
  • Strong organizational and project management skills, with the ability to multitask and prioritize tasks in a fast-paced environment. Ability to clearly define and communicate tasks and roles. 
  • Ability to work independently with minimal supervision. Should exercise judgment and creativity in selecting and applying procedures correctly and determine when to refer problems to the supervisor or the next level of support. 
  • Ability to regularly work evenings and weekends, as required by The Music Hall’s programming and events schedule. 
  • Physical abilities: 

40% Typing/Sitting
20% Lifting
10% Reaching
5% Bending
10% Pushing/Pulling
15% Walking Up/Down Stairs

DESIRED QUALIFICATIONS

  • Ability to troubleshoot a problem through a logical, systematic search for the source of a problem to solve it and make the system operational again. 
  • Experienced in live production switching and archiving 
  • Ability to edit raw format video files for public consumption. 
  • Ability to read and understand plans and technical drawings.
  • Experienced proficiency in specific platforms and software such as: Google Suite, Davinci Resolve, CrowdCast and Asana. 

BENEFITS

  • Annual salary range: $44,000 – $51,000
    • Opportunity for bonuses
  • Health care package: health and dental
  • Cell phone reimbursement
  • 24 days of accrued earned time 
  • 401K program with employer match

HOW TO APPLY

The Music Hall offers a competitive salary and benefits package, a dynamic and collaborative work environment, and the opportunity to be part of a renowned arts organization that hosts exciting live events. We would love to hear from you if you are passionate about the arts and have the skills and experience to excel in this role. Apply today to join our team as the Technology & Audio Video Technician at The Music Hall!

Please email a cover letter and resume directly to: Michael Tucker with the subject “Technology & Audio Video Technician. ” Applications directly submitted from outside platforms (LinkedIn, etc.) will be accepted; however, direct emailing is preferred. No calls or walk-ins, please. 

The Music Hall is an equal-opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. For individuals with disabilities who would like to request an accommodation, we encourage you to email mtucker@themusichall.org


Patron Services Coordinator

Application Deadline: March 1, 2024
Non-exempt

POSITION SUMMARY

The Patron Services Coordinator will execute the department’s goal to provide a first-class patron experience from points of inquiry and sale through their on-site experience in all of The Music Hall’s venues. With a spirit of patron-centricity, the Patron Services Coordinator will successfully assist in the collaboration with multiple departments including Operations, Marketing, and Development to ensure success in the patron experience. The candidate for this position can expect to work evenings and weekends.

They will work closely with staff in multiple departments to help with administrative functions related to outreach ticketing and donation requests. Examples of these functions include managing ticket donations to ensure partner organizations have the resources to distribute tickets to Music Hall events to their constituents, helping to distribute donated memberships to local organizations for fundraising purposes, and other duties as assigned.

Additionally, this position will be a vital part of the team as The Music Hall embarks on its three-year strategic plan, providing support for one of the four overarching initiatives for first-class patron experience and developing new audiences. They will collaborate with other staff to achieve a goal of increased patron engagement through high-quality experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to satisfactorily achieve essential duties below. Other duties may be assigned.

  1.  TICKET SALES AND PATRON ENGAGEMENT
    1. Accountable for providing extraordinary customer service in-person, over the phone, and via email while selling tickets, answering patron questions, and handling routine box office duties.
    2. Accountable for serving as a positive forward-facing representative of The Music Hall, exhibiting qualities that align with core values.
    3. Responsible for assisting with the execution of Surprise and Delight efforts as assigned, bringing patrons unexpected moments of exceptional joy.
  2. EVENTS
    1. Responsible for staffing the box office at live and on-screen events, including communications involving Back of House, Front of House, renters, and artists.
    2. Responsible for selling tickets to events and assisting patrons with inquiries at the door.
    3. Accountable for compiling accurate end-of-show reporting and data for event settlement.
    4. Responsible for staffing select donor events, including assisting with check-in, greeting patrons, and speaking with patrons, as well as event set-up and breakdown.
  3. OUTREACH TICKETING & OUTBOUND SALES
    1. Responsible for ticketing components of outreach efforts.
    2. Accountable for managing and fulfilling donation requests from external organizations on a regular basis.
    3. Responsible for executing outbound membership recruitment, ticket sales, and other efforts related to reaching financial goals with Patron Services Manager.
  4. GROUP SALES & TICKETING   
    1. Accountable for group ticketing for School Days Series (SDS) performances, including management of reserving, invoicing, and box office staffing for SDS events.

QUALIFICATIONS

The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required for this position:

  • Education Level: College Degree
  • Experience in Years: Minimum 2 years box office, customer service, and/or sales experience
  • Specific Skills Needed: exceptional customer service skills necessary, PatronManager/Salesforce experience desired, Microsoft Office and Google Suite proficiency desired
  • Required Certifications/ Licenses: CPR, First Aid desired
  • Work Schedule: Flexible schedule with regular evening and weekend availability necessary

Company reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Company may require an employee to perform duties outside his/her normal description.

RELATIONSHIPS

Reports to: Patron Services Manager
Subordinate staff: N/A

SALARY/BENEFITS

  • Annual salary range: $40,000 – $42,000
    • Opportunity for overtime hours and bonuses
  • Health care package: health and dental
  • Cell phone reimbursement
  • 24 days of accrued earned time
  • 401K program with employer match

Front of House positions

Part-time, no-exempt: flexibility with scheduling
Applications: accepted on a rolling basis
Please send a resume to: Kevin Walsh at kwalsh@themusichall.org.

The Music Hall welcomes all applicants of varying skill levels and experience to join our amazing team of talented and passionate Front of House professionals. 

We are seeking dynamic can-doers of all backgrounds and experience in various positions, including Bartenders, Cocktail Servers, Support Staff, Kitchen Stewards, and House Managers to help produce the best entertainment experience possible for our patrons in both our Historic Theater and Music Hall Lounge location. 

Please send resumes to kwalsh@themusichall.org

HOUSE MANAGER

The House manager is responsible for the day-to-day operations of the venue, including the dining room, kitchen, and bar areas.

Responsibilities include but are not limited to: supervising the staff, overseeing the preparation of food and drinks, ensuring that the dining room/kitchen/bar are clean and well-stocked following every show and end-of-day closeout procedures, as well as supervising safety of all patrons, volunteers, and staff.

KITCHEN STEWARD

Attends to the detail and presentation of each prepared food order. Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals. 

Key responsibilities include but are not limited to light prep and set up, maintaining a clean and organized workspace, fostering great sanitation practices, reporting low-stock items, and cleaning up and breaking down of workspace. 

BARTENDER 

Bartenders work directly with customers and other staff members by mixing and serving drink orders. 

Key responsibilities include but are not limited to general set-up and bar prep; maintaining a clean and organized workspace; fulfilling service tickets quickly, efficiently, and QUIETLY; cash handling and processing payments; restocking; clean-up and breakdown of workspace.

SERVER

Servers ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time. Server responsibilities include but are not limited to attending to patrons before, during, and after the show by helping them place, receive, and pay for their orders. Other duties include: general set-up, garnishing drinks, running items from service areas to patrons, and providing exceptional customer service.  

SUPPORT STAFF

The support staff role is important to running a smooth operation and is a perfect entry-level position for someone looking to enter the service industry. Responsibilities include but are not limited to: Expediting and running items from service areas to patrons, bussing tables of empty glasses/plates, cleaning, polishing, refilling ice, and restocking.  

MINIMUM QUALIFICATIONS

                  • Providing excellent customer service and helping to ensure that patrons and members have amazing experiences. 
                  • Experience with POS systems is a plus but not required.
                  • Bartenders and Servers must be T.E.A.M. training certified.

RELATIONSHIPS

Reports to: Assistant General Manager of Front of House & Facilities and House Manager on duty.

HOW TO APPLY 

Please send a resume to: Kevin Walsh at kwalsh@themusichall.org

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email kwalsh@themusichall.org.


ABOUT THE MUSIC HALL

In 1878, The Music Hall opened its doors as a Vaudeville theater, bringing a fresh cultural vibrancy to the city of Portsmouth. Fast forward 140 years and The Music Hall—with a second theater, the newly renovated Lounge—has been pivotal in a revitalization of downtown into one of the most robust arts destinations in New England. We are a vibrant cultural and community hub, hosting over 130,000 patrons every year.

Our Vision

To enrich, entertain, and inspire all through world-renowned and community-based programming in our beloved gathering spaces.

Our Mission

The Music Hall invigorates audiences, nurtures healthy communities, and drives economic vitality in the region, stewarding our Historic Theater and delivering high-quality entertainment, lifelong learning, and shared experiences in our venues.